1. Order Cancellation
Customers may request cancellation of an order by contacting Aai Speech & Hearing as soon as possible.
Cancellation requests should include:
- Order Number
- Customer Name
- Registered Mobile Number
- Reason for Cancellation (optional)
Cancellation cannot be guaranteed after an order has entered processing, dispatch or delivery. Eligibility depends on the current order status.
2. Before Dispatch
If a cancellation request is received before dispatch and the order is eligible for cancellation, the order may be cancelled.
If payment has already been received, any eligible refund will be processed according to the applicable payment and refund procedure.
No specific refund processing time is promised unless officially configured by Aai Speech & Hearing.
3. After Dispatch
If the product has already been dispatched, cancellation may no longer be possible.
The customer should contact Aai Speech & Hearing for assistance. The applicable return or refund rules will depend on the product, order status and approved policy.
4. Delivery / Undelivered Orders
Contact Aai Speech & Hearing if the package is not delivered, is damaged, the wrong product is received, the package appears tampered with, or the product received is materially different from the confirmed order.
Please provide the Order Number, delivery details, a description of the issue and photographs or videos where appropriate.
An automatic refund is not promised; the request will be reviewed.
5. Damaged Product
If a customer receives a visibly damaged product, contact Aai Speech & Hearing promptly.
Where appropriate, photographs or video may be requested showing the outer packaging, shipping label, product packaging, product and visible damage.
The claim will be reviewed according to the applicable order, shipping and warranty/return process.
6. Wrong Product
If the customer receives a product different from the confirmed order, contact Aai Speech & Hearing.
The team will verify the order and product details and provide the appropriate resolution. Replacement or refund is not promised until the order is verified.
7. Product Functionality / Technical Issue
Hearing aids are electronic hearing devices. A reported technical problem after receiving a product is not automatically classified as a return.
Customers should contact Aai Speech & Hearing for warranty or service assistance and, where appropriate, audiologist or professional support.
The applicable manufacturer/Aai warranty and service terms will apply.
8. Hearing Aid Trial
If Aai Speech & Hearing offers a specific trial period for a particular hearing aid or product, the applicable trial terms shown at the time of purchase or provided by Aai Speech & Hearing will apply.
There is no universal trial period stated in this policy. Different products or manufacturers may have different conditions.
9. Personalized / Fitted Hearing Aids
Certain hearing aids may be selected, configured, programmed or fitted according to an individual's hearing requirements.
Cancellation or return eligibility may depend on product type, order status, programming/configuration, manufacturer terms and applicable law.
This policy does not state that all hearing aids are non-refundable.
10. Accessories and Batteries
Hearing-aid cancellation or refund rules do not automatically apply to accessories or batteries.
Any applicable cancellation, return or refund conditions should be determined according to the specific product and order.
11. Refund Method
Where a refund is approved, it will normally be processed through the original payment method or another appropriate method supported by the payment system.
Cash refunds or a particular payment method are not guaranteed to be available in every situation.
12. Refund Processing
Approved refunds will be processed within the applicable processing timeframe communicated by Aai Speech & Hearing and/or the payment provider.
13. Payment Gateway
Payment processing may involve a third-party payment provider. Payment-provider processing times may affect when an approved refund is credited.
Aai Speech & Hearing does not claim to store complete card information unless that is actually configured and disclosed.
14. Shipping / Delivery Charges
Shipping or delivery charges are not automatically promised to be refundable. Such charges will be handled according to the applicable order and refund conditions.
15. How to Request Cancellation or Refund
Need help with an order? Contact Aai Speech & Hearing with your order details so the team can review the applicable process.
16. Information Required
When contacting Aai Speech & Hearing, customers should provide:
- Order Number
- Customer Name
- Registered Mobile Number
- Email, if used for the order
- Reason for the request
- Relevant photographs/videos where required
17. Review Process
Cancellation and refund requests may be reviewed against:
- Order status
- Product type
- Delivery status
- Product condition
- Warranty/service terms
- Manufacturer terms where applicable
- Applicable law
The customer will be informed of the applicable resolution.
18. Policy Changes
This policy may be updated when products, order processes, payment or shipping systems, business policies or legal requirements change.
Last Updated: 20 August 2026
19. Need Help With a Cancellation or Refund?
Contact Aai Speech & Hearing with your order details and our team will assist you with the applicable process.
This policy intentionally does not invent refund periods, cancellation deadlines, fees, warranty periods or other legally binding conditions that have not been officially approved.