1. Information We Collect
Depending on how you use our website and services, we may receive information that you choose to provide through forms, appointments, enquiries, hearing screening requests and purchases.
- Name
- Mobile Number
- Email Address
- Delivery Address
- City or location information provided by you
- Appointment information
- Hearing screening information submitted by you
- Product and order information
- Payment or order transaction information
- Customer enquiries and information submitted through forms
We aim to collect only information that is relevant to the service or request you choose to use.
2. How We Use Information
Information may be used where necessary to:
- Process orders and payments
- Deliver products
- Provide customer support
- Respond to enquiries
- Schedule appointments
- Provide hearing-care assistance
- Process online hearing screening requests
- Connect customers with appropriate hearing-care services where required
- Improve website services
- Send relevant service communications
- Maintain records required for business operations
3. Hearing Screening Information
Information submitted through the Online Hearing Test may be used for hearing screening and support purposes.
Online screening should not be treated as a medical diagnosis. Where appropriate, we may recommend a professional hearing evaluation or consultation with a qualified hearing-care professional.
4. AI Assistant
The AI Hearing Assistant may process information you provide during a conversation in order to respond to your request and provide general hearing-care guidance.
AI responses are for general guidance. The AI Assistant does not replace professional assessment and should not be relied upon as a medical diagnosis.
We do not state that the AI Assistant maintains permanent personal memory unless such functionality is specifically implemented and disclosed.
5. Orders and Payments
When you purchase products through the website, information needed to process the order may be used for billing, payment processing, customer support and delivery.
Payment information is processed through the payment provider configured for the website. Aai Speech & Hearing does not claim to store complete card numbers, CVV details or banking credentials unless such storage is specifically configured and disclosed.
7. WhatsApp / Communication
If you choose to communicate with us through WhatsApp or another communication service, your communication may be processed through the relevant communication platform.
We do not claim that WhatsApp conversations are stored by Aai Speech & Hearing unless such storage is actually configured.
8. Meta / Advertising
If Meta advertising or related tracking technologies are implemented on the website, relevant website or advertising technologies may be used to measure campaign performance and improve advertising.
This policy does not state that Meta tracking is active unless it has actually been implemented.
10. Authorized Hearing Care Partners
When Aai Speech & Hearing refers a customer to an Authorized Hearing Care Partner, only information necessary for providing the requested service should be shared according to the applicable workflow.
Partner and customer databases are not publicly published.
11. Data Security
Reasonable technical and organizational measures are used to help protect personal information against unauthorized access, misuse, loss or disclosure.
No website or electronic transmission can be guaranteed to be completely secure.
12. Data Retention
Information may be retained for as long as reasonably necessary for:
- Orders
- Warranty and service
- Customer support
- Business records
- Legal or regulatory requirements
We do not specify a fixed retention period unless one has been officially determined for the relevant record or service.
13. Customer Rights
Subject to applicable law and legitimate business or legal requirements, customers may request appropriate access to, correction of, or deletion of their personal information.
For privacy-related requests, please use our official Contact page. The contact details displayed there are the appropriate route for current privacy enquiries.
14. Children's Privacy
The website is not intended to knowingly collect personal information from children without appropriate parent or guardian involvement where required.
For children's hearing-care enquiries, parents or guardians should provide the information and participate appropriately in the consultation or service process.
15. Third-Party Links
Our website may contain links to external websites or services. Those websites and services may have their own privacy policies and terms. We encourage you to review their policies before providing information to them.
16. Policy Updates
This Privacy Policy may be updated when website features, services, technology or legal requirements change.
Last Updated: 20 August 2026
17. Questions About Privacy?
If you have a question about this Privacy Policy or how information is handled, please contact us through the existing Aai Speech & Hearing Contact page.
Use the official Contact page for the current contact information.
Contact Us
This Privacy Policy is written in clear informational language and should be reviewed by the business or legal adviser before being relied upon as a formal legal document.