1. Acceptance of Terms
By accessing or using the Aai Speech & Hearing website or its relevant services, you agree to these Terms & Conditions.
If you do not agree with these terms, you should not use the relevant website services.
2. Website Use
You may use the website only for lawful and legitimate purposes. Users must not:
- Misuse the website
- Attempt unauthorized access
- Interfere with website operation
- Submit false or misleading information
- Use the website for unlawful purposes
3. Products and Product Information
Hearing-aid product information, images, specifications and features are provided for customer information. Product information may change because of manufacturer updates, availability, model revisions or technical updates.
Displaying a product does not guarantee that it is always in stock. Customers should confirm current availability and suitability where required.
4. Prices
Product prices displayed on the website are subject to change. The applicable price at the time of confirmed purchase should be used for the transaction.
Any applicable tax treatment should be the treatment configured and legally applicable to the relevant transaction.
5. Orders
The general ordering process is: select a product, provide required information, proceed through checkout, and complete payment through the configured payment method.
Order confirmation is provided after successful processing. Aai Speech & Hearing may contact the customer if additional information is required.
Adding a product to a cart does not by itself mean that an order has been confirmed.
6. Payment
Payments are processed through the payment gateway configured on the website.
Aai Speech & Hearing does not claim to store complete card information unless such storage is actually configured and disclosed.
7. Hearing Aid Purchases
Hearing aids are personal hearing devices and product selection should be appropriate to the user's hearing requirements.
Customers may seek professional guidance before purchasing. Where appropriate, Aai Speech & Hearing may recommend hearing testing, counselling or professional fitting.
Not every online purchaser is required to complete a hearing test unless that is separately established as a business policy.
8. Online Hearing Test
The Online Hearing Test is intended for preliminary screening and guidance.
It does not replace a professional hearing evaluation and should not be presented as a definitive medical diagnosis.
9. AI Hearing Assistant
The AI Hearing Assistant provides general information and guidance based on the information provided by the user.
AI-generated information does not replace assessment by a qualified audiologist or other appropriate healthcare professional and should not be treated as a medical diagnosis.
10. Appointments
Submitting an appointment request does not itself guarantee an appointment.
An appointment becomes confirmed only after confirmation by the Aai team or the configured appointment system.
11. Hearing Care Partner Referrals
Aai Speech & Hearing may refer customers to an appropriate Authorized Hearing Care Partner, branch, dealer or audiologist when required.
Customers do not necessarily select the partner themselves, and partner availability may vary by location.
12. Warranty
Warranty coverage is subject to the applicable manufacturer or Aai warranty terms supplied with the product.
Customers should retain the invoice and warranty documentation. No warranty period or condition is promised here unless it is included in the applicable documentation.
13. After-Sales Service
Customers may contact Aai Speech & Hearing for appropriate product support, service or warranty assistance.
Service, repairs and accessories may be subject to separate applicable charges and terms.
14. Cancellation / Refund
Order cancellation and refund matters are governed by the applicable Cancellation & Refund Policy.
The Cancellation & Refund Policy page will be linked here once that page has been created and published. We have intentionally not added a broken link.
15. Intellectual Property
Website content including text, images, logos, graphics, design and brand elements may be protected by applicable intellectual-property laws.
Unauthorized copying or commercial use is not permitted except where legally allowed.
16. Third-Party Services
The website may use third-party services such as payment providers, shipping providers, communication platforms, analytics services or advertising platforms.
These services may have their own terms and policies. Specific providers are not listed here unless they are actually configured for the relevant service.
17. Medical Disclaimer
Information provided on this website is for general educational and hearing-care guidance and does not replace professional assessment or medical advice.
18. Limitation of Liability
Website information is provided for general purposes. Applicable rights and liabilities relating to the website and services remain subject to governing law and applicable legal requirements.
This section is intended as general information and should be reviewed by the business or legal adviser before being relied upon as a formal legal limitation.
19. Changes to Terms
These Terms & Conditions may be updated when services, website functionality or legal requirements change.
The update date shown at the top of this page reflects the current publication/update date.
20. Governing Law
Applicable law will govern the use of the website and services, subject to applicable legal requirements.
No specific jurisdiction is stated here because an officially approved governing-law clause has not been provided.
21. Questions About These Terms?
If you have questions about these Terms & Conditions, please contact Aai Speech & Hearing through the existing Contact page.
Before relying on this page as a formal legal document, the final text should be reviewed and approved by the business/legal adviser.